Automated notification when the delivery is cancelled

You can automate the sending of notifications to customers when the delivery is cancelled. The notification is automatically sent when the delivery is cancelled from the mobile application or from the web interface. To set up automated notifications when the delivery is cancelled, just complete the steps below:

💡 To send the notification to the customer, you must fill in email and/or phone number in international format in the customer record. For example, +447600123456.

Set up the notification template

1. Go to the “Settings” module.
2. Click on the tab “Notifications”.
3. Click on “Notification templates”.
4. Click on the button “Add”.

   

5. Select the media “Text message” or “email”.
6. Select the type “Automatic notification after delivery cancellation”.
7. Determine the name for interne use. For example, “Delivery cancelled”.
8. Set the toggle on “Enabled”.
9. Click on the AntsRoute icon to custom the message content.
10. Click on the “Save” button.

    

Here are the variables available for automated notifications when the delivery is cancelled:

• First name $firstName
• Last name $lastName
• Scheduled date $scheduledDate
• Estimated time of arrival $arrivalTime
• Time slot $timeSlot
• Address $address
• Corporate name $enterpriseName
• Name of field worker $agentLastName
• Phone number of field worker $agentPhoneNumber
• Id of delivery $id
• Report attached (only for email type)