Do you have one of your staff members who is off sick, on holidays or attending a meeting? It is possible to report him absent on AntsRoute in order not to assign him field service operations during this period of absence. You just have to complete the steps below:
Note: The routes of the agent for the defined period of absence will be unscheduled. Do not forget to restart the optimisation for the days concerned.
From the 'Field workers'
- Go to the 'Resources' module.
- Click on the 'Field workers'.
- Click on '…' and 'Absence agenda'.
- Click on the button 'Add absence'.
- Select the 'Start date' and the 'End date' of the absence using the date pickers.
- Add the reason for absence if necessary.
- Click on the button 'Save'.
Note: When the absence starts or ends during the day, just uncheck the 'All day' box and indicate the 'Start time' and/or the 'End time'.
From the 'Agenda' tab
- Go to the 'Organize' module.
- Click on the 'Agenda' tab.
- Click on '…' and 'Add absence' for the required worker.
- Select the 'Start date' and the 'End date' of absence using the date pickers.
- Add a reason for absence if necessary.
- Click on the button 'Save'.
