It is possible to reprogram a field service operation to a new date from the different tabs of the 'Organize' module. Just follow the steps below:
From the tab 'Agenda'
- Go to the 'Organize' module.
- Click on the tab 'Agenda'.
- Select the date on which the task to reprogram is scheduled.
- Double click on the task to reprogram.
- Click on '...' and 'Reprogram'.
- Enter the 'Details of this field service operation'.
- Determine the 'Period for searching availabilities'.
- Click on the button 'Search availabilities'.
- Select a date.
- Click on the button 'Save the field service'.
Note: The route for which the field service operation has been rescheduled to another date is then reoptimised.
From the tab 'Map'
- Go to the 'Organize' module.
- Click on the tab 'Map'.
- Select the date on which the task to be reprogrammed is planned.
- Click on the icon of the task to reprogram.
- Click on '...' and 'Reprogram'.
- Enter the 'Details of this field service operation'.
- Determine the 'Period for searching availabilities'.
- Click on the button 'Search availabilities'.
- Select a date.
- Click on the button 'Save the field service'.
From the tab 'Routes'
- Go to the 'Organize' module.
- Click on the module 'Routes'.
- Select the date on which the task to be reprogrammed is planned.
- Identify the route for which a task needs to be rescheduled and click on '...' and 'Route's detail'.
- Identify the task and click on '...' and 'Reprogram'.
- Enter the 'Details of this field service operation'.
- Determine the 'Period for searching availabilities'.
- Click on the button 'Search availabilities'.
- Select a date.
- Click on the button 'Save the field service'.
From the tab 'List of field services'
- Go to the 'Organize' module.
- Click on the tab 'List of field services'.
- Select the date on which the task to be reprogrammed is planned.
- Identify the task and click on '...' and 'Reprogram'.
- Enter the 'Details of this field service operation'.
- Determine the 'Period for searching availabilities'.
- Click on the button 'Search availabilities'.
- Select a date.
- Click on the button 'Save the field service'.