Cancel a job in an ongoing route

From the AntsRoute interface, you can cancel a job that has already been scheduled in an ongoing route. This action updates the route in real time and immediately informs the field agent.

Follow the steps below to cancel a job.
 

Steps to cancel a job

1. Go to the Monitor module.
2. Click on the Map tab.
3. Select the relevant route by clicking on …, then click Route's details.
4. In the list of jobs, find the job you want to cancel.
5. Click on … next to the job, then select Manage this delivery > Cancel.
6. If needed, add:
   • a comment
   • a cancellation reason
7. Click Confirm to validate the cancellation.

Result

Once the action is confirmed:

• the job is canceled in the ongoing route;
• it appears in red at the bottom of the jobs list.

☝️ Good to know:

• Agent notification
  When the job is canceled, the field agent automatically receives a notification on their smartphone via the AntsRoute mobile application.
• Rescheduling a canceled job
  Canceled jobs can be rescheduled from the "Canceled deliveries" tab in the "Plan" module.