When cancelling a field service operation from the mobile application, the field worker can select a cancellation reason. To do so, you must create these cancellation reasons beforehand by completing these steps:
- Go to the 'Settings' module.
- Click on the tab 'Cancel reasons'.
- Add cancel reasons (for example: address not found, customer absent, package damaged, material missing, etc.) and press the key 'Enter' on the keyboard.
