| |
Essential |
Pro |
Enterprise |
| FIELD SERVICE OPERATION SCHEDULING |
| Import a list of field service operations on fixed dates |
✓ |
✓ |
✓ |
| Schedule field service operation on fixed dates |
✓ |
✓ |
✓ |
| Schedule periodic field service operations |
✓ |
✓ |
✓ |
| Schedule field service operations over several days |
✓ |
✓ |
✓ |
| 24/7 booking site |
|
✓ |
✓ |
| Schedule field service operations through intermediaries using dedicated interface |
|
|
✓ |
| Import existing routes to be re-optimised |
✓ |
✓ |
✓ |
| ROUTE OPTIMISATION |
| Optimise routes |
✓ |
✓ |
✓ |
Optimise pickup & delivery routes
(with returns to the warehouse during the route to reload the vehicle) |
|
✓ |
✓ |
| Edit optimised routes |
✓ |
✓ |
✓ |
| Access to the route map view |
✓ |
✓ |
✓ |
| Access to the route agenda view |
✓ |
✓ |
✓ |
| Export routes (roadmaps) in PDF |
✓ |
✓ |
✓ |
| CONSTRAINTS CONSIDERED WHEN OPTIMISING |
| Take traffic into account when optimising routes |
✓ |
✓ |
✓ |
| Vehicle height restrictions |
✓ |
✓ |
✓ |
| Capacities of vehicles |
✓ |
✓ |
✓ |
| Opening hours and availability of customers |
✓ |
✓ |
✓ |
| Working hours of field workers |
✓ |
✓ |
✓ |
| Start and end locations of field workers |
✓ |
✓ |
✓ |
| Absences of field workers |
✓ |
✓ |
✓ |
| Skills of field workers |
✓ |
✓ |
✓ |
| Duration of field service operations |
✓ |
✓ |
✓ |
| Sectorisation (assign field workers to geographical areas) |
|
✓ |
✓ |
| REAL TIME ROUTE MONITORING |
| Geolocate field workers in real time |
✓ |
✓ |
✓ |
| Schedule last minute field service operations |
✓ |
✓ |
✓ |
View the status of field service operations
(ongoing on time, ongoing delayed, completed, cancelled) |
✓ |
✓ |
✓ |
| Calculate the delay time of field service operations |
✓ |
✓ |
✓ |
Display the proofs of completion sent through the mobile application
(comments, photos, customer signature and barcode scanner) |
✓ |
✓ |
✓ |
| MOBILE APPLICATION (Android & iOS) |
View the list of field service operations to complete
(ETA, time slot, duration of field service operation, attachments, customer details, etc.) |
✓ |
✓ |
✓ |
| Navigate using Waze or Google Maps |
✓ |
✓ |
✓ |
| Send proofs of completion when validating stops |
✓ |
✓ |
✓ |
| View the roadmaps for coming days |
✓ |
✓ |
✓ |
| Schedule next operations when validating |
✓ |
✓ |
✓ |
| Label with barcode printing (Zebra) |
✓ |
✓ |
✓ |
| ROUTE ANALYSIS |
| History of field service operations |
✓ |
✓ |
✓ |
| History of routes |
✓ |
✓ |
✓ |
| Statistics (distance traveled, CO2 emissions, costs, cancellation rate, on-time service rate) |
✓ |
✓ |
✓ |
| NOTIFICATIONS (TEXT MESSAGE & EMAIL) |
| Notification manually triggered from AntsRoute |
✓ |
✓ |
✓ |
| Notification manually triggered from the mobile application |
✓ |
✓ |
✓ |
| Automated notification when the route starts |
✓ |
✓ |
✓ |
| Automated notification when the field worker is on his way |
✓ |
✓ |
✓ |
| Automated notification after the completion |
✓ |
✓ |
✓ |
| Automated notification when the field service operation is cancelled |
✓ |
✓ |
✓ |
| Link allowing the customer to download the service report |
✓ |
✓ |
✓ |
| Link allowing the customer to track the driver's progress on a map |
|
✓ |
✓ |
| Link allowing the customer to confirm of reschedule the field service operation |
|
✓ |
✓ |
| Link allowing the customer to review the quality of services |
|
✓ |
✓ |
