Did your payment attempt on AntsRoute fail? Don’t worry! This kind of issue can happen for various reasons, often temporary. Here are a few tips to help you quickly resolve the problem.
Steps to follow in case of a failed payment
- Wait a few minutes, then try validating the payment again. It may be a temporary issue.
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Check the bank details you entered on AntsRoute.
→ You can update them from the “My subscription” tab in your account. -
Contact your bank to ensure:
- You haven’t exceeded your payment limit,
- Your card is authorized for online payments,
- You have sufficient funds available.
- If needed, try using a different bank card.
Need help?
If the problem persists despite these checks, our team is here to assist you:
- 📧 By email: contact@antsroute.com
- 📞 By phone: +33 (0)7 82 95 83 08