Introduction
AntsRoute allows you to access a history of notifications sent to your customers via the Activity feed.
👉 This history allows you to:
- check that a message has been sent
- view the content of notifications
- identify the user or agent who triggered the notification
Access the notification history for a job
- Go to the Organize module.
- Open the List of deliveries tab.
- Identify the relevant job and click on … > More details.
- In the job details, click on Activity feed.
👉 You can access all notifications sent for this job.
View available information
From the Activity feed, you can:
- view sent messages
- check the date and time they were sent
- identify the user or agent who triggered the notification
👉 This allows you to keep a complete record of your communications.
Send a notification from the history
You can also send a notification directly from this screen:
- Click on Send a notification.
- Write your message.
- Send it.
👉 This allows you to quickly respond to a customer.
Conclusion
The activity feed is an essential tool for tracking and centralizing your communications with your customers.
It allows you to verify your messages and respond quickly when needed.
🙋♀️ Need help?
If you have any questions, feel free to contact AntsRoute support by email or via the chat available in the web interface.