Configure automatic notifications based on job status

Introduction

Automatic notifications allow you to inform your customers in real time when the status of a job changes.

For example, you can send an automatic message when:

• a job is confirmed
• it is canceled
• it is postponed
• or put on hold

This helps you avoid sending messages manually and ensures smooth communication with your customers.
 

Step 1: Access notification settings

1. Go to Settings.
2. Open the Notifications tab.
3. Click on Notification templates.

Step 2: Create an automatic notification

1. Click the “+ Add” button.
2. Choose the sending channel (SMS or email).
3. Select the trigger event:
   • on confirmation
   • after cancellation
   • postponed
   • on hold
4. Enter a name for your template.
5. Enable the notification.
6. Write your message content.

Your notification will be sent automatically as soon as the selected event occurs.
 

If you choose an email notification, you can customize the sender and the subject of the message.

☝️ Note: by default, email notifications are sent from noreply@antsroute.com. You can use a different sender address by contacting support via email.

☝️ Note: by default, SMS notifications are sent with the sender name ANTSROUTE. To use a different sender name, contact support via email.
 

Step 3: Choose the right notification type

Each job status corresponds to a specific need:

• Confirmation: inform the customer that the appointment is confirmed
  (triggered from the web interface)
• On hold: inform the customer that a previously scheduled job is temporarily on hold
  (triggered from the web interface)
• Cancellation: inform the customer that their job scheduled for today has been canceled
  (triggered from the mobile app)
• Postponed: inform the customer that their job planned for today has been postponed (for example, to the end of the route)
  (triggered from the mobile app)

You can enable multiple notifications to cover all scenarios.
 

Step 4: Customize your messages

To improve clarity for your customers, make sure to:

• include the date and time of the appointment
• add your company name
• use a simple and clear message

These details can be automatically inserted using variables available via the AntsRoute icon in the Message section.

👉 A well-written notification helps reduce misunderstandings and missed appointments.
 

Step 5: Test your notification

Before using it in real conditions:

1. Create a test job
2. Change its status
3. Check the message received

👉 This allows you to validate both the content and proper functionality.
 

Conclusion

Automatic notifications help you stay connected with your customers effortlessly throughout the entire lifecycle of a job.

By configuring them properly, you improve the reliability of your operations and reduce manual communication.
 

🙋‍♀️ Need help?

If you have any difficulties setting up your notifications, feel free to contact AntsRoute support by email or via the chat available in the web interface.