Prioritizing the scheduling of basket jobs

When you use the work order or delivery basket, you can define a priority criterion.

This allows the optimization algorithm to schedule certain jobs before others.

Two methods are available:

• Due date (default mode)
• Service type
• Forced driver

Mode 1: Prioritize by Due Date (Default Mode)

In this mode, jobs with the closest deadline (due date) are scheduled first.

👉 This is the recommended setting if you simply want to meet customer deadlines.

Steps to activate this mode:

1. Go to the Settings module.
2. From Settings in the side menu, click on Optimization.
3. In the field Prioritisation criterion for deliveries, select Due date.
4. Click Save.

Mode 2: Prioritize by Service Type

This mode is useful if certain jobs must always be scheduled before others (emergencies, premium contracts, priority after-sales service, etc.).

👉 This method is suitable if you already use service types.

Step 1: Enable prioritization by service type

1. Go to Settings.
2. From Settings in the side menu, click on Optimization.
3. In Prioritisation criterion for deliveries, select Service type.
4. Click Save.

Step 2: Create a priority service type

1. Go to Settings.
2. Click on the Service types tab.
3. Click the + button in the top right corner.
4. Fill in the required information:
   • Name (example: Priority job)
   • Location of delivery
   • Duration (in minutes)
   • Priority: select High
5. Complete the other fields if necessary.
6. Click Save.

Step 3: Use this service type when adding a job to the basket

When adding a job to the basket:

• Select the priority service type in the corresponding field.

The algorithm will automatically prioritize these jobs during optimization.

Mode 3: Prioritize based on the forced driver

This mode allows you to prioritize jobs for which a specific driver has been assigned.

During optimization, the algorithm will prioritize jobs that must be carried out by a specific driver.

👉 This method is particularly useful when certain jobs need to be carried out by a specific driver.

Step 1: Enable prioritization based on the forced driver

1. Go to Settings.
2. From Settings in the side menu, click Optimization.
3. In Prioritisation criterion for deliveries, select Forced driver.
4. Click Save.

Step 2: Assign a driver to a job

When creating or adding a job to the basket:

1. Select the driver who must carry out the job in the Forced driver field.
2. Add the job to the basket.

During optimization, jobs with an assigned driver will be prioritized.

💡 Note: Prioritization based on the forced driver only applies when the driver is specified directly in the job details. A driver defined in the customer profile is not taken into account for this prioritization criterion.
 

☝️ Important :

• If all jobs can be scheduled without constraints, the priority setting will not be applied.
• Prioritization also works when importing jobs.
• The selected prioritization criterion applies to the jobs in the basket.

If you are unsure which setting is best for your needs, our support team is available by email or directly via the chat accessible from the AntsRoute interface. 😊