Add the absences of customers

If your customer is not available, you can report him/her as absent on AntsRoute so that you do not schedule any deliveries or services for this customer during this period of absence. To do this, follow these steps:

• Add an absence
• Delete an absence

💡 If delivery or service was planned at your customer's site during this period of absence, you need to unplan these tasks or re-optimise the routes.

Add an absence

1. Go to the “Customers” module.
2. Use the search bar to find your customer.
3. Click on “...” > “Customer sheet”.

   

4. Click on “Absences”.
5. Click on the “Add an absence” button.

   

6. Select a “Start date”.
7. Select an “End date”.
8. If necessary, determine a “Reason” for absence.
9. Click on the “Save” button.

   

Delete an absence

1. Go to the “Customers” module.
2. Use the search bar to find your customer.
3. Click on “...” > “Customer sheet”.

   

4. Click on “Absences”.
5. Identify the absence you wish to delete and click on “...” > “Delete”.

   

6. Click on the “Confirm” button.