AntsRoute lets you configure your customers' opening hours for each day of the week. This feature is particularly useful if you use wide time slots, or even no time slots at all, when planning work orders. Whether you're dealing with private or business customers, your customers aren't always available, and it's essential to take these time constraints into account when optimising your routes.
- Define default opening hours.
- Add personalised opening hours for specific dates.
- Delete opening hours.
π‘ Updating opening hours invalidates future optimisation results for the customer.
Define default opening hours
Start by entering your customer's default opening hours. You have two options:
- Option 1: βAlways openβ.
- Option 2: Specific hours for each day of the week.
Here are the steps to follow to set the default opening hours:
- Go to the βCustomersβ module.
- Find and open the customer file.
- Click on the βOpening hoursβ tab.
- From the table, identify the default opening hours, click on β...β > βModifyβ.
- To define opening hours for each day of the week, deactivate the βAlways openβ toggle.
- Add opening hours by clicking on the blue β+β buttons.
- Click on the βSaveβ button.
βοΈ Good to know: If you want to define two opening hours for one day, for example a.m. and p.m., simply click on the second blue β+β button.
βοΈ Good to know: If you manage your customer database by importing Excel files, you can also enter your customers' opening hours in your files. To do this, you need to add columns for each day of the week (Monday, Tuesday, Wednesday, etc.). In the cells, enter the times in the format HH:MM-HH:MM. For example, 10:00-19:00. If necessary, you can add two time slots, separated by commas. For example, 08:00-12:00,14:00-18:00.
Add personalised opening hours for specific dates
Another option: you can define personalised opening hours for specific dates. This is useful if your customers have different opening hours at certain times of the year, such as during the Christmas holidays or for special events. To do this, follow these steps:
- Go to the βCustomersβ module.
- Find and open the customer file.
- Click on the βOpening hoursβ tab.
- Click on the β+ Hoursβ button.
- Select a week in the calendar.
- If you want to define opening hours for each day of the week, deactivate the βAlways openβ toggle.
- Add opening hours by clicking on the blue β+β buttons.
- Click on the βSaveβ button.
Delete opening hours
To delete opening hours, follow these simple steps:
- Go to the βCustomersβ module.
- Find and open the customer file.
- Click on the βOpening hoursβ tab.
- From the table, identify the hours you wish to delete and click on β...β > βDeleteβ.
- Click on the βConfirmβ button.