Marie Henrion
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Articles
Recent activity by Marie Henrion-
Access the history of delivered packages
AntsRoute offers a complete feature for managing packages to be delivered — from adding parcels to a delivery, to validating them by scanning barcodes, and accessing the history of delivered packag...
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View the route margins
If you use the features that allow you to calculate the price of deliveries and the cost of routes, you can view a margin indicator for each route.The margin corresponds to the difference between t...
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Merge customer records
If multiple records have been created for the same customer, you can merge them to keep your customer database clean and centralized.Once the merge is completed, interventions and conversation hist...
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Accessing Statistics on Customer Rating
The analysis module in the AntsRoute interface gives you access to indicators regarding the rating sent by your customers. 💡 To get the ratings of your customers, you need to set up a notification ...
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Customize links sent in notifications
IntroductionLinks sent in your notifications can be customized to reflect your brand and improve the customer experience.You can customize: the logo the colors the displayed information 👉 This cust...
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Cancel a work order in a past route
If some work orders have not been cancelled by your field workers from the mobile application, you can cancel them in these past routes from the web interface. To do this, follow these steps: 💡 For...
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Edit a field worker’s email address to log in to the mobile app
To allow a field worker or driver to access their route from the AntsRoute mobile app, they must log in using the credentials assigned to them in the AntsRoute platform, including an email address....
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Set job priorities using service types
If some jobs need to be scheduled before others, you can assign them a high priority using service types.When optimizing your schedule, the algorithm will then prioritize these jobs.💡 This feature ...
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Accessing Statistics on Booking Site
If you allow your customers to book appointments via the booking site, the analysis module in the AntsRoute interface gives you access to statistics about this appointment booking. To view these st...
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Configure a job report or delivery note
IntroductionReports allow you to formalize completed jobs and share a document with your customers.They can be used as: a job report a delivery note proof of service 👉 You can send them automatical...