How to report an agent's absence

One of your agents is on leave, on sick leave, or unavailable for a meeting? AntsRoute allows you to easily declare an absence to prevent any task assignment during that period.

💡 Important: If tasks are already assigned to the agent marked as absent, you’ll need to unschedule the route or reoptimize the affected routes.

Report an absence from the “Resources” module

1. Go to the “Resources” module.
2. Click on the “Agents” tab.
3. Find the relevant agent and click on “…” > Edit.

   

4. Click on the “Absences” tab.
5. Click the “Add absence” button.

   

6. Enter the start date of the absence.
7. Enter the end date of the absence.
8. (Optional) Select an absence type.
9. (Optional) Add comments if necessary.
10. Click “Save”.

    

☝️ Good to know: If the absence does not last the entire day, uncheck the “All day” box, then specify a start time and/or end time.

💡 To learn more about creating custom absence types, see this article.

Report an absence from the “Planning” tab

1. Go to the “Organize” module.
2. Click on the “Planning” tab.
3. Select the desired date using the calendar.
4. Find the relevant agent and click on “…” > Add an absence.

   

5. Enter the start date of the absence.
6. Enter the end date of the absence.
7. (Optional) Select an absence type.
8. (Optional) Add comments.
9. Click “Save”.

   

Delete an absence

1. Go to “Resources” > “Agents”.
2. Click on “…” > Edit next to the relevant agent.
3. Go to the “Absences” tab.
4. Click on “…” > Delete next to the absence you want to remove.
5. Click “Confirm” to validate.

   

☝️ Good to know: You can also delete an absence directly from the “Planning” tab by right-clicking on the absence and selecting “Delete absence”.