Marie Henrion
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Articles
Recent activity by Marie Henrion-
Reversing the Order of Deliveries in a Route
AntsRoute allows you to reverse the order of scheduled deliveries or work orders within a route.⚠️ This feature is not compatible with the “Pickup & Delivery” mode.What the reversal actually does:W...
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Viewing a customer’s jobs
IntroductionFrom a customer record, you can quickly view all jobs linked to that customer. This allows you to track completed jobs, upcoming visits, and jobs that still need to be scheduled. View a...
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Create custom user roles
If several people use your AntsRoute account, you can create custom roles to control which features each user can access.For example, you may allow some users to view routes without giving them per...
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Define service types
IntroductionA service type corresponds to a type of delivery or service that your company offers.By creating service types in AntsRoute, you make operational planning easier and more standardised.W...
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Purchase SMS credits
IntroductionTo send SMS notifications to your customers, you need to have SMS credits.These credits are used each time a message is sent.In this article, learn how to purchase SMS credits and track...
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Set the validity period for proposals when scheduling a job
Why set a validity period?When you add a new job, several available time slots may be suggested.A timer allows you to define how long these proposals remain valid.This is particularly useful if sev...
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How to declare an absence for an agent
Is one of your agents on vacation, on sick leave, or unavailable for a meeting?AntsRoute allows you to easily declare an absence to prevent any jobs from being scheduled during that period.⚠️ Warni...
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Manage time slots
When scheduling a job from the AntsRoute web interface or via notifications sent to your customers, you can select a time slot for the visit.A time slot corresponds to the period during which your ...
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Define allowed scheduling days for your customers
IntroductionWhen you send a scheduling or rescheduling link to your customers, you can limit the dates on which they can schedule an appointment.This feature allows you to stay in control of your s...
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Add an unrecognized package during barcode scanning on the mobile app
AntsRoute offers a complete feature for managing packages to be delivered — from adding parcels to a delivery, to validating them by scanning barcodes, and accessing the history of delivered packag...