Reschedule an appointment when validating a work order from the mobile application

The field workers have the possibility to schedule the next service operation for a customer directly from the mobile application.

To do this, just follow the steps below:

• Step 1: Activate the feature from the AntsRoute interface
• Step 2 : Schedule the next service operation from the mobile application

Step 1: Activate the feature from the AntsRoute interface

First, you must enable this option on the AntsRoute interface.

1. Go to the “Settings” module.
2. Click on the “Settings” tab.
3. Click on “Mobile application settings”.
4. “Enable delivery management from the mobile application”.
5. Select the “Time slots that will be available in the mobile app”.
6. Click on the “Save” button.

   

Step 2 : Schedule the next service operation from the mobile application

From the mobile application, the field worker can validate and schedule the next visit. To do this, just follow these steps:

1. Click on the task from the list.
2. Click on “Complete the field service”.
3. Click on “Validate and plan a new field service”.

   

4. Fill in the “Field service details”. 
5. Select the “Date”. 
6. Select the “Time slot”.
7. Click on “Confirm”.