If the customer is not available at the time of the visit, the field worker can decide to postpone the step at the end of the route. By doing this, the worker can return to the absent customer's address after having completed the other tasks.
To do this, the worker must follow the steps below:
- Display the steps of the route on the mobile application.
- Swipe to the left on the task to postpone.
- Click on the button “Postpone”.
☝ Good to know: The field worker can also postpone a stop directly from the details of this task by clicking on “Postpone at the end of the route”.