If the customer is not present at the time of the visit, the field worker can decide to postpone the step at the end of the route if he wants to return to the absent customer's address after having completed the other tasks. To do this, the worker must follow the steps below:
- Display the steps of the route on the mobile application.
- Swipe to the left on the task to postpone.
- Click on the button 'Postpone'.
Note: Your worker can also postpone a step directly from the page with the details of this step.