Understanding and configuring notifications in AntsRoute

Introduction

Notifications allow you to automatically inform your customers at every stage of a service: appointment confirmation, technician arrival, sending a report, etc.

When properly configured, they help you to:

• reduce no-shows
• improve customer satisfaction
• save time on a daily basis

In this article, learn how to easily configure your notifications in AntsRoute.
 

Step 1: Identify notification types

AntsRoute offers several types of notifications depending on your needs.

Automatic notifications

These are sent automatically based on an event, for example:

• service confirmation
• cancellation or rescheduling
• driver approaching

👉 Ideal for automating your communication.
 

Manual notifications

These are sent by a user:

• from the mobile app
• or from the AntsRoute interface

👉 Useful for informing a customer occasionally.
 

Interactive notifications

These allow the customer to take action directly from the message:

• confirm or reschedule an appointment
• book an appointment
• track a driver or technician’s arrival

👉 Recommended to improve the customer experience.
 

Step 2: Configure automatic notifications

1. Go to Settings.
2. Open the Notifications tab.
3. Click on Notification templates.
4. Click the “+ Add” button.
5. Choose the sending channel (SMS or email).
6. Select the triggering event (confirmation, cancellation, rescheduling, etc.).
7. Enter a name for your template.
8. Activate the notification.

Your notification will be automatically sent as soon as the selected event occurs.

💡 To send SMS notifications, the customer’s mobile phone number must be entered in international format (e.g., +447600123456).
 

Step 3: Customize message content

You can tailor your notifications to match your business.

For example:

• add the customer’s name
• specify the appointment time
• include a tracking link

If you choose email notifications, you can also customize the sender and subject line.

☝️Note: By default, email notifications are sent from noreply@antsroute.com. You can define another sender address by contacting support via email.

☝️ Note: By default, SMS notifications are sent with the sender name ANTSROUTE. To use a different sender name, contact support via email.
 

Step 4: Test notification sending

Before using your notifications in production:

1. Create a test job
2. Trigger a notification
3. Check the received message

👉 This allows you to validate both the content and proper functioning.
 

Step 5: Track sent notifications

You can view notification history at any time from a job.

1. Open the job details
2. Click on Activity feed

You will then be able to:

• see sent messages
• check their status
• identify any potential issues

Conclusion

Proper notification configuration helps you save time daily while delivering a better experience to your customers.

By automating your messages and adapting them to each situation, you ensure clear, reliable, and professional communication at every stage of your operations.
 

Related articles

To go further:

• Configure automatic notifications based on job status
• Notify customers during the route (route start and driver approach)
• Allow customers to confirm, reschedule, or book an appointment via a link
• Send a report or request feedback after a job
• Send a manual notification to a customer
• Purchase SMS credits
• Customize links sent in notifications
• Configure a job report or delivery note
• View the history of sent notifications
   

🙋‍♀️ Need Help?

If you encounter any difficulties setting up your notifications, feel free to contact AntsRoute support via email or through the chat available in the web interface.