You can send notifications to customers at different stages of the process. Sending these notifications by SMS or email requires you to define beforehand notification templates for each type. To learn more about how to set up each template, see the articles below:
- Notification with ETA sent manually from AntsRoute. To learn more, click here.
- Automated notification when a work order is confirmed. To learn more, click here.
- Notification with a link enabling the customer to plan the delivery or visit. To learn more, click here.
- Notification with a link enabling the customer to confirm or reschedule the delivery or visit. To learn more, click here.
- Automated notification when the route starts with a link enabling the customer to track the arrival of the worker on the map. To learn more, click here.
- Automated notification when the worker is on the way. To learn more, click here.
- Notification triggered manually by the field worker from the mobile application. To learn more, click here.
- Automated notification when a delivery is cancelled. To learn more, click here.
- Automated notification after completion of a step with a link enabling the customer to assess the quality of service. To learn more, click here.
- Automated notification after completion of a step with a link enabling the client to download service report. To learn more, click here.